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We mapped on-time performance against traveler sentiment, and uncovered why efficiency doesn’t always equal experience.
Passenger satisfaction at airports is hitting record highs. We dug into what’s changed and why collaborative airlines are the real winners.
Airline loyalty programs are losing passenger trust, and travel-tech startups are stepping in to seize the opportunity.
Our latest sentiment analysis comparing travelers and airline executives reveals crucial insights for strategic alignment.
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How does traveler satisfaction (or the lack thereof) in the airline industry compare to other transport modes? We wanted to find out.
Our updated analysis of 15,000+ airline reviews reveals what bothers travelers the most in the post-pandemic travel era.
What worries travelers the most? Analyzing social and news media posts related to Covid-19 measures taken by airports and airlines.
We analyzed 15,000+ airline reviews on TripAdvisor with NLP for an objective analysis on how to (finally) fix the air-travel experience.
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